Elevating Excellence: Genoa & St. Edwards with Kanso Software
Clients: Genoa Housing Authority & St. Edwards Housing Authority
Executive Director: Torrie Reardon
Kanso Representatives: Zach Lenart, Dakota Koontz
Introduction
Genoa Housing Authority & St. Edwards Housing Authority, both located in Nebraska, sought to improve their operational efficiency and service quality with Kanso's innovative software solutions. Torrie Reardon, the Executive Director, managed both agencies with minimal support. Each agency had only one maintenance technician, and Torrie was the sole in-office staff member. When Torrie joined Genoa Housing Authority four years ago, she stepped into a role that had seen frequent turnover, being the fifth Executive Director in four years. This context underscored the need for stability and effective management solutions.
Summary of Key Benefits
50% reduction in time spent on data entry and management
100% improvement in operational efficiency
80% enhancement in compliance and reporting efficiency
50% reduction in time for 50058 submissions
133% improvement in work order management efficiency
Life Before Kanso
Torrie Reardon managed two housing agencies, commuting 13 miles daily between the locations. She relied on multiple systems (spreadsheets, RAM for 50058 submissions), leading to inefficiencies and increased workload. Manual processes, including handwritten work orders and tenant information management, were cumbersome and further compounded these challenges, highlighting the need for a more efficient and unified system.
Identifying Opportunities for Improvement
During the initial discovery process, several key opportunities to streamline operations and save time were identified:
Remote access to data, reducing the need for daily commutes.
Centralized software to replace multiple systems.
Improved accuracy and efficiency in managing tenant information and compliance documentation.
Enhanced ability to track and manage work orders electronically.
Setting Clear Goals for Implementation
Torrie decided to implement Kanso with the following primary goals:
Reduce time spent on data entry and management by 50%.
Ensure compliance with HUD regulations, improving efficiency from 50% to 90%.
Improve overall operational efficiency from 40% to 80%.
Implementation Process
The conversion process was smooth, supported by Kanso representatives like Amy, who assisted Torrie in transitioning the data and learning the new system. Minor issues were resolved quickly, making the experience positive. Torrie appreciated the hands-on support and the swift resolution of problems, minimizing disruption during the transition.
Torrie Reardon shared:
"I think it went quite well. Everyone has been very helpful. There were a few hiccups, but we moved through those very quickly".
"Just knowing I had support there if I needed it, if something went awry if I put in something wrong, and having the training module available so I could go in, mess around, and know that I wasn't going to mess up my site."